Shipping & Payment

We at Nimble Wags know how important it is to get your orders to you fast and in top shape. We take great care to package and send your order properly because of this. You can be confident that we are making every effort to deliver your order to you as quickly as possible. Please take into consideration any holidays that can affect shipping times.

Shipping Destinations: 

We currently offer shipping within the United States. 

What if I live in a different country?

Currently, we do not ship outside of the United States. We apologize for any inconvenience caused.

Shipping Cost:

We offer Free & Secure shipping.

Order Processing or Handling Time:

Once your order is placed, it will undergo processing before shipment. Our dedicated team works diligently to ensure your order is processed promptly and efficiently. Order processing typically takes 1 to 2 business days (Monday to Friday), but please allow additional time during peak seasons or holidays.

Transit Time:

Transit Time is 5 to 8 Business days (Monday to Friday)

Products Total Delivery Time or Actual Arrival Time = Processing Time + Transit Time

We use this timeframe as a precaution to ensure your order is delivered on time, but in most cases, orders arrive well before the maximum time frame.

Order Cut-Of Time:

Order cut-off time 05:00 PM (GMT-05:00) Eastern Standard Time (New York)

Delivery Terms:

We mainly use USPS, UPS, FedEx and other shipping partners to ship your orders. Your order will be handled in our facilities before being fully completed by the shipping provider. You'll receive a tracking number within 24 hours so you can follow the progress of your order.

If you do not receive tracking information from us within 2 to 3 business days of your order, feel free to follow up with us at support@nimblewags.com.

Order Tracking:

To track an order, you can track the order by visiting the Track your order page and entering the tracking number or order number and email.

Taxes:

Excise taxes in the U.S. will be applied based on the laws of each state. The tax will be automatically calculated during checkout for your convenience. If you have any questions or clarifications, please do not hesitate to contact to our support email or from contact us page.

Payment Methods:

We accept the following payment methods - Master, Visa, American Express, Apple Pay, PayPal, Shopify Pay, Google Pay and Venmo. If you have any other questions, please mail us support@nimblewags.com

Undeliverable packages:

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Change Address:

If you need to modify the shipping address after your order has been placed, please contact our customer service as soon as possible. We cannot guarantee address changes once an order is shipped.

Multiple Addresses:

For a single order, we don't provide shipping to multiple addresses. Please put separate orders for each address where you want the things delivered. Here is where to reach us if you need assistance with this: support@nimblewags.com.

Out-of-Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

Please contact our customer service team for any shipping-related issues: support@nimblewags.com.